The traveller comes first for Viajes Eroski and Travel Air Empresas.
Our working processes are oriented to meet the customer needs, “to make it easy”, with added value.
Viewtravel Suite helps us to improve the experience of our customers in different phases of their travel journey, but especially in the inspirational phase. That moment when the traveller begins to think. When he starts to imagine and desires a rewarding experience…. and Viewtravel Suite helps us give positive responses that improve customer expectations, differentiating ourselves from our competitors and improving loyalty.
Since we started implementing Viewtravel Suite, almost 30,000 customers have had a better shopping experience. They’ve had access to detailed information, we’ve helped them to be inspired in an agile, orderly and digital way and we have personalized their proposal and anticipated their needs.
In addition to the customer experience, Viewtravel Suite also helps us facilitate the life of our travel consultants that now have a simple, modern and complete working tool, highly appreciated by their customers.
Today we are a digital, profitable and omnichannel organization, made up of professionals proud to be part of it, and recognized for our authentic orientation to help the traveller, the loyalty of our customers and the effectiveness of our processes.