“Technology is more important than ever and it should be used to understand customers’ needs, deliver the best experience and help travel agents provide the best-tailored service.” Oscar Guiu – Inspiravia General Manager.

Having a good product is half the way of the ride. You may have it, but great customer service is that big wraparound and the thing you can become super-famous for.

Customers’ expectations about technology are increasing all the time, particularly around ease and speed and the findability of things, but actually, when the magic happens, it’s all about human interaction and personalized advisement. And that’s how you should build intimacy with your customers.

Digital is here to help you.

Technology, like Viewtravel – Proposal Management and Travel Itinerary Builder software may help you improve and support your sales initiatives, and the way you present your offer to your customers, but we, as experts in the creation of B2B sales solutions, believe it’s the combination of human interaction with digital that’s really going to drive things forward over time.

Viewtravel was created to enhance the customer experience. “Everything we digitally offer is created with the purpose of giving people a better way of selling and we are super-proud of our technology and what we do. But if it wasn´t for having the best “crew on board” of developers, sales and customer support, we wouldn´t be the brand we are.” Gonçalo Teixeira – Instivity General Manager and Viewtravel Marketing, Viewtravel Marketing, Brand and Partner Relations Director

Technology should bring life to the best customer service provided by humans.

Although emerging technologies are tipped to replace humans in many existing roles – including travel consultants – we see its role as empowering human resources.

“When we talk about Viewtravel we don’t talk about replacing human resources. We talk about an emotional augmented sales experience and about a digital way of improving the communication between travel agents and their customers’.”  Raquel Carrillo – Inspiravia Sales Manager.

At Viewtravel we create emotional sales technology to enhance what humans are doing; making it better, creative, and getting the sales proposals and travel itineraries to humans in the way they need it.

Every part of your travel business sales experience boils down to people and to the human factor.

By understanding the human element and the technology that enhances its selling capabilities, you’ll be more profitable, respond to your customer queries more effectively, create brand loyalty, close more deals and do better work,

Viewtravel is here to help you do your job better, rather than do your job for you. Ask us how.